Adding Comments To Your Sales Page

In this weeks podcast episode I share a story about using comments on my sales page and why it might be a good idea to do this, from your customers point of view.
Do share with me in the comments if you are going to try turning on comments, on your sales pages?

Podcast & Transcript are provided below.
Please leave comments & feedback at the bottom of the page.


Listen on Apple Podcast // Listen on Spotify

FULL TRANSCRIPT:
Remi Oduyemi  

Hey everybody, it's Remi here from Team MV, I am the user success Lead here at membervault.
And I'm back for another solo episode, I hope you are doing very well.

Today, I'm going to be talking about adding comments, adding comments onto the bottom of your sales page, which I know is gonna sound like a really weird thing to do.

And I want to talk through in this episode, why it might be a good idea.

And I want to share a little story with you about something that happened today that kind of ties into this as well.

But let's talk about the actual simple steps that you need to take to sort something out like this inside a member vault, the first thing you would do is you would go into your products, and then you would open up whichever product it is you're working on. And you would go down on that first page down to the promo text box. Now this box is essentially where you put your sales page copy, right? Where you are saying, Come and buy this thing, here are the benefits, here are the features, this is what it does, this is what your outcomes gonna be right. That is what would go into the promo text area inside of your product dashboard.

And once you set up your sales page, you scroll down the same page. And you get to a section that is called additional options. If you click on that, that will expand and open. And in here, you can put sorry, you can turn on and you can enable your comments and turn them on on the same page as where your sales page is going to live. Right. And so this is, this is really cool in a couple of different ways. I know for some of you, you might be screaming internally and thinking I do not want to have comments. I do not want to have people talking to me at the bottom of my sales page.

But here's why we at MemberVault think this is pretty good idea.
It really is a customer centric way and a customer focused way of supporting our users and giving them direct access to ask us questions about what we are selling, right. And it also from our point of view as being the admins of these products. It allows us to answer a question once and not have to keep answering answering the same questions over and over again, how many of you have launched something or put something out there, and then you've got emails or DMS, and it's the same repeat questions over and over again.

And by turning on comments, and letting people ask those questions, and then you go in and respond to those questions, it means people are getting served quicker, their questions are being answered quicker. They understand what's going on, they see who you are by how you respond and how you engage with your people. And it really helps to kind of AMP up that connectivity between you and the customer, right, they get to see who you are.

I mean, how many of us have ever like looked at, I don't know, hotel reviews. And you see like whether a really angry and peed off hotel owner jumps onto a feedback site and you know, goes off at customers, you instantly are just like, oh, I don't, I don't want to go and stay there. I don't want to be around somebody that angry and that mad, right. And so you kind of get a sense of who who people are by how they deal with their customers. So it is a really supportive way for your users. But it is also a really nice way to allow people to get to see who you are before they spend money with you. So turning on comments in your sales page could be a good idea. Let me know in the comments beneath this podcast, if you are going to try and turn on comments on your sales page inside of MemberVault.


So I was going to tell you a story. It's gonna be very quick story.
I am. I'm launching a paid retreat. It's my first paid retreat I've ever done. And I'm doing it with a friend who's also a coach. She's actually copywriting coach, which combines beautifully with me because I'm a business and a tech coach. And we are organizing this retreat together. And today, literally today. So it's so poignant. I'm talking about this in this podcast.

I read the copy and I sent it out now I've really organized some sort of weekends away with my friend. And so we had a list of about 25/26 people on a Facebook Messenger chat, because we'd organized several weekends away with them since last October right. So these people we knew were interested in coming away to paid retreat, they just didn't know what it was.

So today was kind of the big reveal when I you know put a launch page together or sales page together. And I sent it out to this list of people. Now what I did was at the bottom of this list ice Add please. This is on Facebook Messenger. By the way, at this point, I said, Please don't respond in Messenger to this message, because I'm also going to share about this retreat inside of my Facebook group, and inside of my co host inside of her Facebook group as well. So if you respond on this thread, the people who are in my group, and the people who are in her group won't see that answer. And I'm basically going to be duplicating work.

So instead, I'm going to create a FAQ page, this was my plan, which would be where the sales page was, I was going to create a module that was going to be like a teaser module. And I was going to call it FAQ and put all of their questions in there so that people could publicly see the ask the questions that have been asked, and the answers around this retreat. And so they were questions like, you know, round tech, and, you know, if they're using a different software for their courses, you know, could I support them and things like that. And so there were questions that were coming in. And so I started assembling them together.

And then it just occurred to me, well, actually, if I just turned on, comments, people could ask directly on the page, the sales page, and I could answer on the sales page at the same time. So again, I'm still sending out the same link for people to come and see, but they read all of my sales copy, and they get to the bottom. And then they see the real world questions from people who are interested in coming, and seeing how I respond and how I engage.

And it really helps them to make a decision about if this is going to be a retreat that they want to go on. So that's kind of how I pivoted today from going from a, oh, I'll create a module and I'll make it you know, a teaser module, which means it's public and everyone can see it, nobody has to log in to actually, why don't I just turn on comments at the bottom of the page. And so at the end of my sales page, copy, all I've added is, you know, scroll down, if you want to see frequently asked questions and answers. And at the bottom of the page are questions from my, my users who are interested in a retreat and my responses to that. It's all in one place. And I've just shared it in my group, and I just shared it in my friends group. And it just saves me having to do duplicatable work in different places, answering different questions. I don't have to tell people to DM me, or send me an email it's go to this one link. And everything they need is in one place.

So for me, turning on comments underneath a sales page is an absolute winner.

But the question is, is, is this something you're going to try? I would love to know.

And before we go, the last thing I should mention about turning on comments on the sales page is that you do need to make sure that you go into the admin settings, and you set it up so that you do get notified because there is gonna be nothing worse than people taking the time to leave you comments or ask you questions. And then you don't go back and respond to them. And the notifications show up in the left hand navigation at the top. So you'll be notified. If you go into actions and turn it on, you can be notified around when you get new comments. So make sure you turn that on as well because that will save you having to keep going back and refresh you'll just be notified very easily when somebody has commented.

So that's a wrap for today on adding comments into or onto your sales page inside a member vault. I hope you found this inspirational. And yeah, let's let's keep chatting. Add some comments beneath and I will catch catch up with you all or Erin will catch up with you. Or if you have any questions feel free to tag me over inside the MemberVault collaborative group. My name is Remi Oduyemi and look forward to talking to you next week. Take care everyone.

Transcribed by https://otter.ai

Hey, hey! 👋 I’m Remi Oduyemi, the User Success Lead here at MemberVault.
You’ll hear me over on the Vault podcast, see me in the Collaborative, and also hosting special user success workshops.

Outside of MV, I work with established entrepreneurs and ambitious business owners who are ready to scale their business using simple systems and cool automations.

You can find my MV site here: https://www.onlinebusinesstemple.com