UX: How To Enable and Moderate Comments

WELCOME

Thanks for visiting Episode Seven, where we crack open the new MV Comments Feature.

This is a big one that a lot of people are really going to like, and I hope you enjoy this opening look at it.

In this episode you will see what the Comments look like for your Users, and how to Enable them in your Products, Modules, Lessons, Pages and Blog Posts.

This is very straightforward and easy to do, so we won't have many "pause" moments for you to work in your own MV.  Just flip the switch and go!

As always, you can enjoy the audio and text transcriptions below at your leisure.

And if you like it... drop me a comment under this Blog post!

AUDIO VERSION

TRANSCRIPT

Hey everybody, it's Steve knots. Welcome to the User Experience podcast where we build fun stuff together in your MV account, which means there will be moments when you can pause this podcast and do stuff to play with the features we're talking about. And today, we're going to experience the use of comments, Mike just built a great new feature where we can add comments, our users can add comments, we can moderate them in the back end, I'm going to show you where to find them, how to turn them on how to work with it, and a special little secret bonus about user profiles at the end of the podcast.

So let's start off with looking at what the comments appear as on the on the user view. So this is what your people are going to see we're gonna go go into my MV account, I'll show you what it looks like. And then we'll get into how to build them on your pages, products, modules, lessons, blog posts, basically anything you can edit inside MV, you can do comments. So to start off with here is my MemberVault. site, I am logged in as a test user account. And let's minimize the welcome area. Let's go to the free presets. This is my freebie hub. And I've enabled comments in a few places. So I'm going to show you what they look like when my people log in.

So here's what they see, when they get to my freebie hub, this might be something they land on from a link in an email, for example, where they click and it takes them directly to this product. And Lucas right here, comments. So this is again, the welcome screen, I'm just at the marketplace level. At the top level, I click one click into the product for a person who owns the product who is logged in to the MB right now. And they come to my product overview. Welcome to the preset section, blah, blah, blah. Remember to mark as complete, I like to tell people that to make sure they're going to collect their EP. Now I said, got an idea for a sound you would like me to create, drop a comment and let me know just like you would say in your Facebook group, same exact thing. And here is a comment. And I can say space for new ideas from my awesome type it right friends.

And I click Post, and it just drops down right there. And then users can reply and say, yea, or whatever they want to reply so your users can reply to each other and have a conversation going. And if they don't like their comment, they can click Delete, and remove it. So that's the user, your user experience of what comments look like, just at a basic level. Now, let's see what comments look like inside the modules. So let's go to bass instruments. That's some of my free presets. Now, when they click into the module, I do not have comments enabled at the module level, so they can't comment on the exact modules. But if we go into one of the lessons, for example, the acid group bass, that's just the name from a type of sound. We go through what's in here how to get up Blah, blah, blah, instructions are comments. Steve user, this is a cool sound. I would like more of these instruments, please.

So that's what it looks like with a comment enabled at the lesson level. And at the breadcrumbs up top, you can see there's home. That's the product name, Ableton instruments and effects presets. bass instruments is the module name, and asset group bass is the lesson name. And we have a comment enabled at the lesson name. To show you what comments look like on your modules. Let's look at the synth instruments module. This is another collection of freebies that I build and share from my own music creation process. Now I just clicked from the product into one of the modules. You can you know it's a module because you see all the lessons on the side. And this is the module name. Now there's a comment enabled here. It says this comment applies to all the lessons in this module. Super cool. So what that means is if you have a module, where you want to ask for comments on everything in the module, like all the lessons or something, you can enable comments just for that one module to get a comment window right there. So you could say for example, you could ask a question and say, hey, leave a comment. Let me know which of these lessons looks the most important to you. That way people can be right here, they can look at the list of lessons. And they can say, oh, you know what, I think I think number five is my favorite. And then they could go number five is my favorite. And they can drop a comment right there. And you could get feedback directly. So Remy is going to do a podcast on how to collect information from your comments, applications of using them, and talk about why you would use them in different situations, I just want to show you what they look like when they're actually appearing in MV for what your visitors are gonna see what your people are gonna see. So it's as simple as that.

Now, you can also go to your pages and enable comments, which I don't have them enabled on this page, because I don't want comments on this page. And I don't have the blog enabled on this site. So I'm not going to show you that on the user side. But the point is, when you enable a comment on a blog post or a page, it's exactly the same as what we just saw the format and everything is the same. It'll be at the bottom, people can add their comments and they can reply to comments and all the look for the visitors to your site are going to be the same no matter where you see the comments. So let's look at where do you turn on comments? How do you find these? Well, you can do like I said for products and pages and blog posts.

So for products, you go to your content list like products, check out what this little thing is right under there next to the title of this product, Ableton instruments and effects presets. There's a little thought bubble with three dots in it like somebody's typing a chat comment that indicates that comments are enabled in this product. So let's click action edit. And you want a new one in here a new product settings, I like to minimize some of these sections. So I'm just going to click here, minimize modules, minimize product settings, go down through site up options, additional options, okay, enable comments. Yes, that's a simple drop down, select Yes, like outside to save it. And what that does is opened comments under the first product view. So when we were at the main marketplace, I did one click to enter that product. And I got a comment field directly under the welcome screen where you can view the list of modules.

That is over here. I don't want that discord notification. So I'm at the main marketplace, click into one product. And I have comments enabled at the product level, which means people can comment, and they can see all the list of modules. So for example, if you wanted to say, Oh, what do you think of this list of modules? Is there anything that looks more important or less important? You could collect comments at the at the top of the product, or this might be a fantastic place to receive comments that you take a screenshot and use as a testimonial. But again, that's going to be more rummy's territory. So that's in the additional options, you can turn, enable comments on or off. Now if you want to get more granular and do comments in a specific, one module, open your modules list and look at this, oh, synth instruments.

Comments are enabled only at this one out of all my modules. I'm going to turn this off right now because I don't actually want to collect more comments at this module level. So we go down module settings, there's module type, description, image, enable comments, new drop down, click Save and done. It's that easy, super easy. And if you're familiar with your member vault navigation, this should be pretty much standard procedure to go into products, modules lessons and do your editing. Now I remember I had comments on one lesson in my bass instruments module. So let's enter that module. And Ha, as a group bass has a little comment bubble, which means comments are enabled on that lesson. So let's look at this lesson settings. You got title video lesson text, activity homework, lesson files was checked questions? Did I pass it up? Oh, I did. It was right at the top Hall.

At the very top of lesson settings, we have the title, the video options, enable comments yes or no. So I can just select that drop down like no tap outside to save. And when we go back to our bass instruments module, you can see the little bubble disappeared from the asset group base, meaning comments are no longer enabled. For that lesson, that's how easy it is. Now I want to tell you intuitively, when I first used this feature, I assumed that if I turned on comments at the product level, that everything inside the whole product was going to have a comment field under every single lesson, every single module, every page or whatever, it doesn't work that way. It's very specific where you can choose to turn them on one by one. So if you want comments on every single lesson, you need to go into every lesson, edit through the drop down menu, click Yes and click save, which seems like a lot of steps. But if you think about it, your users might not want to actually comment on every single lesson. And we also have quiz questions available. So in my opinion, comments are something that you may want to use a bit

judiciously. In other words, the more you enable, the more comments you're gonna get, the more you're going to need to moderate them and respond to them. And that might generate just extra work without really having the value of connection and communication on relevant topics.

So let's look at the moderation section. Just to get a peek at what that looks like. So I click activity, comments right there under your engagement quiz answers. And you can see these are all from right now today. I just set them up. What am I looking at? I'm looking at a list of all comments. This drop down menu at the top shows you where where you're viewing your comments or which comments you're viewing. And also under the list. There's a little italics view that tells you which product and lesson and everything. So for example, the comment that says these are super fun. Let's say that's a great testimonial and I want to put that on my site. Oh, a person said these are super fun. My question is where did they drop that comment? Answer they dropped it at the product called Ableton instruments and effects presets. Parentheses product so it tells you it's a product above there's a comment. This is a cool sound. I would like more of these instruments please. It tells you this is in a lesson the lessons called acid group bass. At that point, it's up to you to know your lessons and figure out where they are. And again, there's one that says this is in a module synth instruments. Number five is my favorite so you should be able to see a comment and trace back through where it came in and your MB. However, if you have 900 lessons and they're all collecting comments, this list could get pretty big. You might want to use the drop down menu. Let's see if I want to review the comments only in one of my products. I have two comments and these are only at the product level. Okay.

Was there going to be the comments that are outside of lessons outside of other modules or something? And just in case somebody comes in and says something that you don't want other people to read, like this comment testing Comments area, replying to a comment above, that is clearly an admin thing. That doesn't matter. So here's what I'm going to do. I'm going to click the red X blank. Are you sure you want to delete this reply? Okay, blink. And there you go, you have deleted a comment from your admin moderation world and problem solved. So that's where you find your comments in your main section.

Now, let's go back to setting up comments. Because there's one little detail I want to point out about blog posts. So we looked at products to enable comments on your product level, module level, and lesson level. If you're really excited right now, pause this podcast, go in and enable comments on one of your products, or maybe your freebie hub, or something that's important to you. Now you know how to do it. And when you come back, we'll look at pages. All right, the snap of attention, here we are back in again, you may have just enabled comments on some of your products or lessons, which is fun, because all you have to do is enable it and then just wait. And they're going to start coming in and you can look in your admin area to moderate them. Now pages works basically the same way.

I click into edit the page where I want to enable comments. And right at the top, under Page Settings, you have the name link, that kind of thing, status active, inactive, visible and enable comments, yes or no, I'm gonna leave comments off for pages because my page theory is that they're kind of a one way information. It's a place people can look at stuff, read stuff, get information, I don't really want comments on a page. So I'm gonna leave those off. Next in the list is posts. These are your blog posts, you might notice that you don't get any option to enable comments on a post by post level. This is something else that my first attempt at using these I looked for it in comments, I looked for comments inside the post editor. That is not where they appear. What you need to do is go to your global settings, and click blog.

And then you will see enable comments. Yes. So enabling comments is a global setting for your blog, meaning once you turn it on, every post will have a comment field at the bottom. And we do not yet have the ability to turn that on and off post by post I imagine in the future, that may be an update that comes along as well, we're going to have the ability to for users to reply to each other's comments. And there are some other updates coming in the comments. So this is a basic basic update, actually users can reply to each other's comments right now.

I'm not gonna promise what's coming on the comment update. But let's just leave it at saying this is version one, the first basic thing, there's a way to turn them on and off. And the updates might be things about like getting notifications on your comments, or you know how the system tells you about them. So blog is a global setting. And then back in the content section, you would go to edit or create your blog posts. And you don't get the thought bubble of showing whether comments are on or off because they're at the blog level or a t the global level. So that is basically how you get into your admin setting to enable comments or products, modules and lessons to see where they show up for your users, and where to read your comments as they come in.

The last thing I want to point out is a fun little update that happened with our user profiles, you can see that Steve user who's my test account, there's a little picture of Steve wearing a green hoodie. Now, if you haven't been in your profile settings for a while, and in the user profile, there is my email, there's a couple of new fields, this looks like bigger than it was before. Consent to email, look at this notifications in app only email and app, you know, those are sort of new features. And you can upload a display picture, Change Image, delete image, give your user account a face. So that means all of your visitors or members or clients or customers, however your people are working with you, they can come into your member vault, give themselves a photo. And other people can associate a face with the comment, which means engagement goes up. And we're developing more of a community feel inside your MemberVault account, rather than just a portal where people take information and have to communicate elsewhere on Facebook or something like that. So I thought that was pretty cool. And I wanted to point that out because it is relevant to the user experience of doing comments.

So at this point, I guess we didn't do a ton of interactive stuff, I gave you a pause at one place to turn on comments in your member vault. So now we're going to take a big pause until next week, what I want you to do is think about how your users are interacting with your content. Think about where you want feedback, and then go to that place and enable comments that could be in your freebie hub. It could be in your signature course. It could be in the last module of a course where maybe you don't like quiz questions, but you want some course evaluation. So you could say hey, here's the end of the module and to the course drop a comment and let me know what you thought that might be a good way to get public social proof on the product so that other people are seeing the comment because you know a quiz answer only use it, but a comment, everybody's gonna see the comment. So if you want to generate some kind of social proof and momentum and things like that, maybe you could enable comments on one of your most popular things so that other people coming in, can read the comments and say, Ah, all these people like it, I'm gonna sign up to, maybe that'll work for you.

I'm not sure let's see what Remi comes up with for what Remi comes up with for her demonstration of how to use comments in your memory vault. Thanks a lot for listening. I'm Steve knots and I'll see you next week.

THE END